Frequently Asked Questions

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First-time visitors

Is TobaccoIntelligence for me?

Whether you're engaged in the retail, manufacturing, or the regulatory side of the novel tobacco sector, TobaccoIntelligence’s platform streamlines your work by centralising all the information you need in one easy-to-access place.

What types of services are offered by TobaccoIntelligence?

TobaccoIntelligence provides impartial, independent and premium market and regulatory analysis, legal tracking, and quantitative data for the nicotine and tobacco alternatives sector worldwide.

The alternative tobacco sector is fast-moving and occupies an opaque regulatory environment. When businesses need to make informed, strategic decisions, we provide guidance with our impartial, independent research-driven data compiled by our team of expert researchers and analysts.

Our services include in-depth regulatory and market insights, tailored consulting services, specialised reports, and custom data tools. Additionally, we offer API integration for seamless access to data, enabling businesses and regulatory bodies to stay informed and make data-driven decisions efficiently.

Gain access to our premium data platform with an annual subscription. Alternatively, explore customised analysis options or purchase individual reports and databases directly from our shop.

What types of information and data are provided within the subscription service?

Our members benefit from full access to an all-encompassing online platform featuring in-depth market and legal data. This platform offers a range of critical insights, from data collection and tracking to comprehensive analysis and detailed reporting, ensuring you're equipped with the most up-to-date information.

All content is available in easy-to-navigate formats, organised by geographic region to help you pinpoint the data that matters most to your business. Whether you're focused on market trends, regulatory changes, or competitive analysis, our platform ensures you stay ahead.

Explore our flexible subscription tiers to find the perfect fit for your business needs and gain unparalleled access to industry-leading insights.

From where does TobaccoIntelligence obtain its information?

TobaccoIntelligence offers a methodology developed over ten years of expert insights and analysis dedicated exclusively to the novel tobacco sector.

Our dedicated team consists of legal experts, economists, and journalists based in London and Barcelona, complemented by a robust network of regular contributors and correspondents in all major global markets.

TobaccoIntelligence is independent, providing you with transparent and unbiased analyses that are often inaccessible to other industry players. Our direct connections with companies, governments, regulatory bodies, associations, and key stakeholders across all major markets enable us to deliver in-depth, accurate insights that are both impartial and objective.

TobaccoIntelligence remains impartial, taking neither pro- nor anti-positions on specific regulatory matters (though our contributors are welcome to share their personal opinions). Our aim is to promote fair and balanced regulation by encouraging open dialogue among the stakeholders involved in tobacco industry regulation.

How regularly is the data from TobaccoIntelligence updated?

TobaccoIntelligence is a platform designed to keep you updated on the latest news and developments as they occur. Updates are delivered according to the type of data, with frequencies that can range from daily, weekly, and monthly to quarterly, biannually, or annually.

What makes TobaccoIntelligence’s data services unique?

Our data services provide a comprehensive mix of in-depth market analysis, regulatory monitoring, and consumer insights, equipping businesses with the essential information to succeed in the novel tobacco sector:

Accuracy. - We are proud to be a dependable and trustworthy partner.

Expertise. - Our team actively collaborates to enhance our collective knowledge, delivering more value to our clients.

Insights. - We offer timely and practical guidance to support our clients.

Independent. - We deliver unbiased and neutral intelligence data.

Together. - We are wholeheartedly dedicated to boosting our customers' performance.

About us

How many years has TobaccoIntelligence been operating?

In 2020, we proudly launched TobaccoIntelligence, a company that reflects our commitment to building a knowledgeable team focused on delivering unbiased and dependable data. This expertise enables our clients to confidently navigate the complexities of the sector.

What isn't TobaccoIntelligence?

TobaccoIntelligence does not engage in product sales, marketing, or advocacy. Instead, we concentrate exclusively on providing impartial data and analysis in a sector that faces regular changes.

Who owns TobaccoIntelligence?

TobaccoIntelligence is independently owned and is a part of the Tamarind Intelligence Group. We are a specialist data provider led by a team of industry experts committed to delivering unbiased insights across various sectors characterised by opaque regulatory environments.

Tamarind Intelligence utilises a rigorous approach to data collection and analysis, ensuring that our clients receive accurate and relevant information to navigate complex market dynamics effectively.

What platforms is TobaccoIntelligence available through?

TobaccoIntelligence is designed for accessibility, allowing you to access our platform seamlessly through web browsers on desktops, laptops, and mobile devices. This flexibility ensures you can retrieve our data anytime and anywhere, whether you are in the office or on the go.

Additionally, we offer an API that enables our clients to integrate our comprehensive data directly into their applications, providing a customised experience tailored to your needs.

Are you funded by a tobacco or related company?

No, TobaccoIntelligence is independently funded and not affiliated with any tobacco or tobacco-alternative companies, ensuring our analysis is totally unbiased.

What is your editorial position on novel tobacco regulation?

Our editorial approach is strictly neutral, dedicated to delivering accurate and objective insights backed by data, empowering our users to successfully navigate the complexities of the regulatory environment.

Subscriptions

How do I become a subscriber?

To subscribe to TobaccoIntelligence, simply choose the annual plan that suits your needs and get in touch with our sales team to complete the process.

Please note that online purchases aren’t available, so direct contact is required to set up your subscription. Additionally, we offer a seven-day free trial, granting you access to a demo platform featuring sample data.

Can I test your service before committing to a subscription?

Certainly! Our free trial gives you seven days to explore a demo version of our platform. It features real and sample data, letting you assess the depth and range of our offerings. The trial is not connected to the live platform, but it does provide a clear understanding of what to expect.

Will my subscription renew automatically?

Your subscription won’t renew automatically. As our process is handled offline and not through an online payment system, we prefer to discuss your needs before renewal. Your account manager will contact you in advance to ensure the renewal suits your current requirements.

In what ways can a subscription plan benefit me?

Our subscription plans are tailored to provide timely, global data for the tobacco sector, all within a user-friendly platform. By subscribing, you'll unlock access and in turn be able to:

- Stay ahead of legal changes and market trends

- Identify opportunities and maintain a competitive edge

- Analyse trends and challenges to assess their impact on your business

- Create custom reports to easily share insights and strategies with your team

- Save time and make informed, strategic decisions with confidence

For a free consultation with our sales team, contact us. We look forward to hearing from you.

Are there any extra fees associated with my subscription?

Yes, additional charges may apply for extra users or specific services beyond the standard subscription. Any fees will be discussed with you beforehand and invoiced separately.

Is it possible to upgrade my subscription plan?

Yes, you can upgrade your subscription at any point during your annual term without needing to re-register.

I'm not interested in a subscription. Do you offer other services?

Yes, TobaccoIntelligence provides customised projects, consultancy services, and an online store featuring select data offerings in addition to our subscription options.

Free Trial

How long does the free trial last?

Your free trial will automatically activate upon registration and will remain valid for seven days. Once you complete your registration, you will receive an email containing your login credentials, allowing you to access the demo platform and start exploring right away.

What does the free trial include?

Experience our free trial, which provides access to a simulated version of our platform featuring genuine reports, news, and sample databases. This trial allows you to assess how the full platform can enhance your business operations. You can delve into various analyses and content types to determine which best aligns with your objectives:

- Evaluate our diverse data offerings

- Access authentic reports showcasing industry insights

- Utilise interactive demo tools and databases

- Receive regulatory updates directly to your email

- Understand the value of our comprehensive data and analysis

- Gain insight into our data sources and methodologies

What happens at the end of the trial period?

Once your trial period concludes, access to our platform will be automatically suspended, but you will remain on our newsletter list if you opted in. Should you wish to explore subscription options for continued access to our live platform, we offer various tiers tailored to your needs.

Additionally, you can schedule a consultation with our team to discuss how we can support your company's objectives or arrange a free demo with our sales team.

Can I cancel the trial at any time?

Absolutely, you can cancel your trial at any time by contacting us, and we will promptly deactivate your access. If you’d like your information removed from our system, please don't hesitate to reach out.

Will I have full access to the real platform during the trial?

The free trial will unlock access to navigate through a demo platform, not the real one, giving you limited access to explore:

- Our data products with a selection of key content

- Access real data and reports

- Sample our interactive tools and databases in dummy versions

- Access our regulatory alerts to receive timely notifications for the seven-day trial.

While you won't have complete access to all our content and regions, the trial is designed to help you explore a range of our data offerings and in-depth analyses. It will guide you through the key features of our platform, allowing you to understand its most important aspects effectively.

Can I get support during my trial?

If you encounter any technical difficulties, please contact us on the page provided below or use one of our contact forms. For enquiries regarding our data or to delve deeper into our services during your trial, feel free to schedule a free demo with our sales team, who will give you a comprehensive tour of our platform.

What are the benefits of subscribing after the trial?

Subscribing after the trial unlocks comprehensive access to in-depth data and insights tailored for the nicotine industry. You'll gain the ability to use advanced analytical tools, receive expert support, and stay updated on market trends. This continuous access to exclusive content will enhance your strategic decision-making and operational efficiency.

Services

Which subscription plan is best for me?

Our tiered subscription plans are designed to suit different needs and preferences. Some options include customisable add-ons, so don’t hesitate to reach out to discuss how we can tailor our services to fit your goals. Explore available plans here.

What type of service would suit my needs best?

For ongoing access to regularly updated market insights and regulatory data, a subscription is your best option. It ensures you receive all the resources needed to thrive in the novel tobacco sector. If you need quick access to specific regions, our online store lets you buy relevant data directly.

For personalised analysis, we recommend our custom consultancy services, which can be tailored to your exact needs. Some highly specialised information might need to be assessed beyond what is included in the platform.

Can I purchase reports or datasets through the online store?

The store features a curated selection of our premium reports and datasets, ensuring all products are current and reliable. Some data analyses are exclusively available for online purchase, while others are part of subscription plans.

You can buy them individually or bundle them for discounted rates. We also offer regional packages and topical reports.

How will I receive my report or datasets after purchasing from your store?

Upon completing your purchase(s), the report or data set will be available for immediate download in its format (PDF for reports, Excel for datasets). Datasets, which are frequently updated, may be sent via email after purchase to ensure the latest version is provided.

You can also request offline purchases and contact our team with any questions.

What is tailored analysis?

We specialise in delivering personalised research and analysis tailored to your business needs, offering deeper insights into specific topics or regions beyond what's covered in our subscription services. This allows us to provide targeted data and market intelligence relevant to your unique goals.

Get in touch with us to discuss your requirements, and we’ll work with you to craft a custom report or analysis.

How does telephone consultancy work?

Our telephone consultancy is available on an hourly basis, allowing you to connect directly with our experts.

These sessions are designed to address specific questions or topics related to market trends or regulatory landscapes, following a pre-established agenda. This service is perfect for professionals in need of detailed, unbiased insights to guide their investment and operational decisions.

By concentrating on your immediate concerns, we deliver timely, actionable advice without the delay of waiting for a comprehensive analytical report.

Industry Events

When do we update the event list?

Our events page is usually updated quarterly, but we are quick to include any exciting new events as they come to our attention.

Are the events in the event calendar organised by us?

At present, we do not host events under the TobaccoIntelligence brand or for other organisations. Instead, we selectively participate in and partner with a limited number of industry events.

However, we are exploring the possibility of organising our own events focused on novel nicotine products in the future.

What kind of tobacco and nicotine industry events do we choose?

We prioritise events that exemplify professionalism, quality, and a focus on B2B networking, particularly those with international appeal. Nonetheless, we consider all industry events, including smaller or less B2B-oriented ones, for inclusion on our events page, provided they meet our rigorous quality standards.

Do we have direct contact with the event organisers?

Yes, we maintain direct relationships with event organisers in the novel tobacco industry. They frequently reach out to us for participation as speakers, keynote speakers, panellists, or interviewees.

Our data's objectivity and quality enhance the credibility of the events we collaborate with, and we are dedicated to fostering the advancement of industry knowledge.

What criteria do we use to make our selection?

Our event listings adhere to strict standards, reflecting our commitment to quality, accuracy, professionalism, impartiality, and fostering business growth. We evaluate events based on a variety of criteria, including:

- Professionalism

- International reach

- Seriousness

- Quality of the conference

- Exhibitor quality

- Event size

- Programme structure

- B2B emphasis

- Networking potential

- Sustainability

Can I subscribe to event updates?

Absolutely. We have a newsletter exclusively for industry events. By subscribing, you'll get updates on the latest events, insights into our participation, and information on key topics that are being addressed at these conferences.

Can I request a meeting with you at an event?

Yes, our event calendar allows you to request a meeting with us at the event. Just select the event you're attending and click “Meet us here” to fill out the form. A member of our team will then contact you to finalise the meeting arrangements onsite.

Tailored Research

How long does it take to produce the research?

To begin your tailored research project, reach out to us via our contact form or email. Share your specific goals and requirements, and we’ll arrange a discussion to outline the project's details, including scope and pricing based on your needs. We're here to create a research solution that meets your expectations.

What can tailored research offer me?

Customised research delivers tailored insights and analyses specifically designed to address your organisation's unique challenges and objectives. This service goes beyond standard reports by offering in-depth examination of specific topics or geographical areas, ensuring the information is directly relevant to your strategic needs.

By focusing on your particular requirements, tailored research can significantly enhance your decision-making processes and operational effectiveness.

What are examples of tailored research?

Examples of customised research include:

- Data modelling or due diligence to assist with the valuation analysis for a proposed acquisition

- Support for lobbying or positioning as part of a public policy strategy

- Tracking of policy and legislative development for tobacco or nicotine products in a jurisdiction that forms part of your market-entry strategy.

You can contact us to discuss your specific requirements and to see how tailored research can benefit your needs.

What are the prices for tailored research?

The pricing for tailored research varies based on the project's scope, required data, and delivery timelines. We can develop a cost-effective solution tailored to your specific needs, ensuring you receive the insights necessary for your objectives.

Please reach out to discuss your requirements further, and we will provide a detailed quote based on your unique criteria.

Contact Us

What is the expected response time for queries?

We want to ensure our responses are accurate and timely, and we usually respond within 24-48 hours, allowing us to address your needs efficiently. Our working hours are 9am-5pm (CET).

What are your working hours?

Our office operates from 9 AM to 5 PM Central European Time (CET) Monday to Friday.

How can I reach you?

We offer multiple ways to reach us. For efficient communication, we recommend emailing us at the addresses listed on our Contact Us page, so we can route your enquiry appropriately. You can also call us at +34 938585526. Additionally, connect with us via our social media channels or complete the form provided on this page.

Do you offer a live chat option?

Yes, we provide a live chat feature, but it's exclusively available for our paid subscribers. We're currently in the process of developing an open chat option, but it is not yet available to all users.